PRIVACY POLICY

1. Who We Are

Impact HQ is a wellness and therapy provider located in Whelford, Gloucestershire. We offer soft tissue therapies, dry needling, cupping therapy, and wellness lab services, including infrared sauna, hot tub, and cold plunge facilities.

For the purposes of data protection legislation, we are the “controller” of your personal information. 

 

 

2. Information We Collect

We may collect and process the following types of personal data:

Identity Data: Name, date of birth.

Contact Data: Email address, phone number, postal address.

Booking and Transaction Data: Appointment details, payment information (processed securely through external booking and payment systems).

Health Data: Medical history, treatment notes (only if necessary for providing therapy services).

Technical Data: IP address, browser type and version, time zone setting, location, and usage data about how you use our website.

Marketing and Communications Data: Your preferences in receiving marketing communications from us.

We do not collect any Special Categories of Personal Data unless voluntarily provided by you for treatment purposes.

3. How We Use Your Information

We use your personal data to:

Provide and manage your therapy sessions and bookings.

Communicate with you regarding your appointments or enquiries.

Process payments securely.

Improve our website, services, and customer experience.

Send you marketing communications if you have opted in.

We will only use your personal data when legally permitted under GDPR, such as:

To fulfill a contract with you (e.g., booking a service).

Where it is necessary for our legitimate interests (e.g., business analysis).

Where we are required to comply with legal obligations (e.g., for accounting or taxation).

With your consent (e.g., marketing communications).

4. Sharing Your Information

We will never sell your personal data. However, we may share your information with:

Service Providers: Booking systems, payment processors, email marketing tools.

Professional Advisers: Accountants, lawyers, insurers.

Regulatory Authorities: If legally required.

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

All sensitive information (like medical details) is securely stored and only accessible to authorised personnel.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Typically, client records are retained for a minimum of 7 years as required under UK law.

7. Your Rights

Under UK GDPR, you have the right to:

Request access to the personal data we hold about you.

Request correction of your personal data if inaccurate.

Request deletion of your personal data.

Object to processing or request restriction of processing.

Request the transfer of your personal data to another party.

Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us at:

Email: impactsportstherapies@gmail.com
Phone: 07860158361
Address: Whelford, Gloucestershire, UK

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you are unhappy with how we have handled your data.

8. Cookies

Our website uses cookies to improve your browsing experience. You can control cookies through your browser settings.

For more information, please see our Cookie Policy.

9. Third-Party Links

Our website may include links to third-party websites (such as our booking system). We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Impact HQ
Whelford, Gloucestershire, UK
Email: impactsportstherapies@gmail.com
Phone: 07860158361